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Meridian Norstar - Nortel Networks - Norstar PC Console 1.1 User Guide |
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All Guides and Manuals are in PDF format, if you do not have Adobe please click here to download it.
Norstar User Guides and Manuals
Norstar PC Console 1.1 User Guide Version 1
PDF 960K
Norstar PC Console 1.1 User Guide
This document describes how Norstar PC Console works and how to use it in your company.
The instructions in this guide are intended for experienced PC users.
Norstar PC Console is an application that provides centralized call management and call
activity reporting capability to a business. Norstar PC Console runs on one or more Pentium™
Class personal computers (PCs) under a compatible Windows operating system.
You can customize the way Norstar PC Console is set up to best suit your company’s call management
requirements.
A telephone attendant uses the graphical user interface to:
originate calls
answer and manage multiple calls
view a company’s name before answering the call
record, add and change caller information for future use
quickly access information about the caller
transfer calls to employees or their voice mail
send the caller’s name to the employee’s Norstar telephone display
park calls and page employees
view information in a Directory about your company’s employees such as their extension
number, person status and telephone status
create and print reports showing how incoming calls were handled
view the status of all extensions in the company’s Norstar ICS system
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