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Nortel Networks Call Pilot User Manuals Installation Manuals and Programming Manuals |
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All Guides and Manuals are in PDF format, if you do not have Adobe please click here to download it.
Norstar User Guides and Manuals
Norstar Call Pilot Message Networking User Manual
PDF 560K
Norstar CallPilot User Manual
PDF 720K
Meridian Norstar Call Pilot Reference Manual
PDF 1.4M
Norstar Meridian CallPilot Call Center Agent Manual
PDF 448K
Norstar Meridian Call Pilot Call Center Supervisor User Manual
PDF 416K
Meridian Norstar CallPilot Desktop Messaging User Manual
PDF 736K
Meridian Norstar Call Pilot FAX User Manual
PDF 560K
Norstar Norstar CallPilot Quick Reference User Manual(CP interface)
PDF 720K
Norstar Norstar CallPilot User manual(NVM interface)
PDF 720K
Norstar CallPilot Message Networking User Guide
This guide explains how to use Message Networking with your personal mailbox.
Message Networking links CallPilot or other voicemail systems at different locations.
Digital networking and AMIS
Message Networking uses digital networking and Audio Message Interchange Specification
(AMIS) to exchange messages.
Digital networking uses Transmission Control Protocol/Internet Protocol (TCP/IP) to enable the
exchange of voice and Fax messages between users at different sites on a network.
AMIS provides voice messaging to mailboxes at different sites on a communication network.
A network is a collection of offices, locations or sites connected by telecommunication links. Each
site on the network must have AMIS to send, receive and reply to network messages.
How Message Networking works
Sending a message across a network is as easy as sending a message down the hall.
There are three ways to send a network message.
You can use:
A Network Delivery Mailbox
Site-Based Addressing
Direct Addressing (available for AMIS only)
Norstar Call Pilot Quick Reference Guide
This card is for subscribers with display telephones that use the
CallPilot interface.
Norstar Call Pilot Reference Guide
This guide gives you detailed information about using CallPilot features on CallPilot 150 and
Business Communications Manager 2.5 systems.
To use this guide, you must determine which phone interface you use, and follow the procedures
for that interface. For information about determining which interface you use, refer to “Checking
which mailbox interface you use” on page 18. Some procedures apply to both interfaces.
If you are a new CallPilot user, make sure you are familiar with how to operate your display
telephone. Refer to the User Card for your telephone.
Norstar CallPilot Call Center Agent Guide
Call Center is an application that handles incoming calls as efficiently and economically as possible. Call
Center answers calls, then routes the calls to agents in a skillset that most closely meets the needs of the
caller. If there are no agents available, the calls are placed in a skillset to wait for an appropriate agent.
Waiting callers receive periodic announcements and informative messages.
Call Pilot Call Center Supervisor User Guide
Call Center is an application that handles incoming calls as efficiently and economically as possible. Call
Center answers calls, then routes the calls to agents in a skillset that most closely matches the needs of the
caller. If there are no agents available, the calls are placed in a skillset to wait for an appropriate agent.
Waiting callers receive periodic announcements and informative messages.
This guide describes how a you can use Call Center features as a supervisor or a an agent. For more
information about Call Center agents, refer to the Call Center Agent Guide. For information about Call
Center administration, refer to the Call Center Set Up and Operation Guide and the Call Center Reporting
Set Up and Operation Guide.
CallPilot Desktop Messaging Quick Reference Guide
Call Pilot Desktop Messaging from Nortel Networks allows you to access your CallPilot
mailbox from your personal computer. You can manage all your voice, fax, and e-mail
messages in one graphical interface. You can still access your mailbox from your telephone
at any time.
In CallPilot Desktop Messaging, you can send and receive messages that include any
combination of voice, fax, and text. Here are some of the many ways you can use CallPilot
Desktop Messaging:
Listen to voice messages.
View and print fax messages.
Record and send voice messages.
Create and send fax messages.
Forward and reply to voice and fax messages.
Add message options such as urgent and private.
Add voice, fax, or text file attachments to messages.
Create personal distribution lists for Desktop Messaging.
Change your CallPilot password.
Call Pilot FAX User Guide
This guide explains how to use CallPilot Fax with your personal mailbox. It explains how to
receive, print and send fax messages.
To use this guide, you must determine which phone interface you use, and follow the procedures
for that interface. For information about determining which interface you use, refer to “Checking
which mailbox interface you use” on page 5.
CallPilot Quick Reference Guide (CP interface)
This card is for CallPilot 100/150 and Business Communications
Manager 2.5 users with display telephones that use the CallPilot
interface.
Call Pilot Quick Reference Guide (NVM interface)
This card is for CallPilot 100/150 and Business Communications
Manager 2.5 users with display telephones that use the Norstar
Voice Mail interface.
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