/head>
Providing Quality Business Services in Orange County since 1992

Nortel Networks Call Pilot User Manuals Installation Manuals and Programming Manuals

Home | Sell to Us | Request a Quote | Contact Us | Site Map
Nortel Networks Call Pilot User Manuals Installation Manuals and Programming Manuals
  All Guides and Manuals are in PDF format, if you do not have Adobe please click here to download it.

Norstar User Guides and Manuals
Norstar Call Pilot Message Networking User Manual PDF 560K
Norstar CallPilot User Manual PDF 720K
Meridian Norstar Call Pilot Reference Manual PDF 1.4M
Norstar Meridian CallPilot Call Center Agent Manual PDF 448K
Norstar Meridian Call Pilot Call Center Supervisor User Manual PDF 416K
Meridian Norstar CallPilot Desktop Messaging User Manual PDF 736K
Meridian Norstar Call Pilot FAX User Manual PDF 560K
Norstar Norstar CallPilot Quick Reference User Manual(CP interface) PDF 720K
Norstar Norstar CallPilot User manual(NVM interface) PDF 720K

Norstar CallPilot Message Networking User Guide

This guide explains how to use Message Networking with your personal mailbox. Message Networking links CallPilot or other voicemail systems at different locations. Digital networking and AMIS

Message Networking uses digital networking and Audio Message Interchange Specification (AMIS) to exchange messages. Digital networking uses Transmission Control Protocol/Internet Protocol (TCP/IP) to enable the exchange of voice and Fax messages between users at different sites on a network.

AMIS provides voice messaging to mailboxes at different sites on a communication network. A network is a collection of offices, locations or sites connected by telecommunication links. Each site on the network must have AMIS to send, receive and reply to network messages. How Message Networking works Sending a message across a network is as easy as sending a message down the hall. There are three ways to send a network message.

You can use:
  • A Network Delivery Mailbox
  • Site-Based Addressing
  • Direct Addressing (available for AMIS only)


  • Norstar Call Pilot Quick Reference Guide

    This card is for subscribers with display telephones that use the CallPilot interface.

    Norstar Call Pilot Reference Guide

    This guide gives you detailed information about using CallPilot features on CallPilot 150 and Business Communications Manager 2.5 systems.

    To use this guide, you must determine which phone interface you use, and follow the procedures for that interface. For information about determining which interface you use, refer to “Checking which mailbox interface you use” on page 18. Some procedures apply to both interfaces. If you are a new CallPilot user, make sure you are familiar with how to operate your display telephone. Refer to the User Card for your telephone.

    Norstar CallPilot Call Center Agent Guide

    Call Center is an application that handles incoming calls as efficiently and economically as possible. Call Center answers calls, then routes the calls to agents in a skillset that most closely meets the needs of the caller. If there are no agents available, the calls are placed in a skillset to wait for an appropriate agent. Waiting callers receive periodic announcements and informative messages.

    Call Pilot Call Center Supervisor User Guide

    Call Center is an application that handles incoming calls as efficiently and economically as possible. Call Center answers calls, then routes the calls to agents in a skillset that most closely matches the needs of the caller. If there are no agents available, the calls are placed in a skillset to wait for an appropriate agent. Waiting callers receive periodic announcements and informative messages.

    This guide describes how a you can use Call Center features as a supervisor or a an agent. For more information about Call Center agents, refer to the Call Center Agent Guide. For information about Call Center administration, refer to the Call Center Set Up and Operation Guide and the Call Center Reporting Set Up and Operation Guide.

    CallPilot Desktop Messaging Quick Reference Guide

    Call Pilot Desktop Messaging from Nortel Networks allows you to access your CallPilot mailbox from your personal computer. You can manage all your voice, fax, and e-mail messages in one graphical interface. You can still access your mailbox from your telephone at any time.

    In CallPilot Desktop Messaging, you can send and receive messages that include any combination of voice, fax, and text. Here are some of the many ways you can use CallPilot

    Desktop Messaging:
  • Listen to voice messages.
  • View and print fax messages.
  • Record and send voice messages.
  • Create and send fax messages.
  • Forward and reply to voice and fax messages.
  • Add message options such as urgent and private.
  • Add voice, fax, or text file attachments to messages.
  • Create personal distribution lists for Desktop Messaging.
  • Change your CallPilot password.


  • Call Pilot FAX User Guide

    This guide explains how to use CallPilot Fax with your personal mailbox. It explains how to receive, print and send fax messages.

    To use this guide, you must determine which phone interface you use, and follow the procedures for that interface. For information about determining which interface you use, refer to “Checking which mailbox interface you use” on page 5.

    CallPilot Quick Reference Guide (CP interface)

    This card is for CallPilot 100/150 and Business Communications Manager 2.5 users with display telephones that use the CallPilot interface.

    Call Pilot Quick Reference Guide (NVM interface)

    This card is for CallPilot 100/150 and Business Communications Manager 2.5 users with display telephones that use the Norstar Voice Mail interface.

     
      Manuals  |  Privacy Policy  |   Online Deals  |
      1 800 LA Phones.com 1992 - 2007