||Meridian Norstar - Norstar CICS Manuals Installation Manuals Coordinator Manuals and Programming Manuals
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Norstar Installation Manuals, Coordinator Manuals and Programming Manuals
Nortel CICS 6.0 Installation Manual
Nortel CICS 6.1 System Coordinator Manual
Nortel CICS 6.0 Programming Manual
Nortel CICS 6.1
The Norstar Compact ICS 6.1 software includes several new features and a few functionality changes.
Key Indicator Module (KIM) and T7316E Business Series Terminal
(BST) create a Central Answering Position (CAP).
These two pieces of hardware are designed to replace the M7324/CAP
setup. The T7316E can also be deployed as a stand-alone unit, and
works the same way as previous versions of the T7316 with some
minor changes, including an active handsfree key below the main
The KIM can be used in two configurations. The ordinary KIM
(OKIM) has the same functionality as the current unassigned CAP
module. The enhanced KIM (eKIM) supports multiple lines, including
target lines, and hunt group appearances.
Up to four KIMs can be attached to a T7316E, without requiring a
supplementary power supply. A T7316E can only support a maximum
of four eKIMs, however, it can support up to nine OKIMs, with the
addition of a station auxiliary power supply (SAPS). The system can
support one CAP with an eKIM. This number will include any T7324-
based CAP installations you might already have. The system can
support any number of CAPS using OKIMs.
T7316E telephones and KIMs also provide call-specific icons to make
call tracking easier.
Nortel CICS 6.0
The Norstar Compact ICS 6.0 software includes several new features and
a few functionality changes.
Distinctive ring for lines and hunt groups
You can now assign distinctive ring patterns (DRP) to both lines and
hunt groups. This is similar to the feature that allows you to assign
different rings to your telephone so you can distinguish which phone
is ringing. All three of these features work in concert with each other.
Which ring will be used depends on the priority that is assigned to
each, and the order in which the assignment occurred. Refer to
Distinctive ring on page 163 and Assigning a distinctive ring pattern
to a Hunt Group on page 197.
System wide call appearance feature codes (SWCA)
Sixteen new feature codes allow you to assign indicator memory
buttons with SWCA codes. These buttons provide call appearance for
both incoming and outgoing calls to any group of telephones with the
same assigned buttons. This allows a call to be parked on a SWCA
button, and then the call can be retrieved by any other member of the
Calls are assigned to the SWCA buttons, either automatically or
manually, at the telephone that receives or makes the call. This frees
up the line for other calls while maintaining an appearance of the call
in the group. Refer to Setting SWCA controls on page 209.
CLID display enhancements, alpha tagging using system speed dial,
codes increased to 200
Alpha tagging is an enhancement to the CLID functionality of the
system. This feature matches incoming calls with system speed dial
entries. If enough digits match (CLID match), and the telephone is set
to receive name display, then whatever name is entered into the system
speed dial for that number will display as CLID when the call comes
in. Refer to Sys speed dial on page 187.